Privacy Policy of AgniTalk

AgniTalk dialer implemented for easy communication between you and your colleagues: AgniTalk dialer messaging, voice and video chat will make communication between colleagues easy and faster, wherever they are.
AgniTalk dialer ensures your privacy, and we are committed to maintain the privacy of the personal information that you provide to us: By using AgniTalk dialer you acknowledge that the terms and conditions in this Privacy Policy will apply to you, as well as to any information that you give us. Please take the time to read through this Privacy Policy to get acquainted with our practices.
We sometimes use some terms in this Privacy Policy; if they're not defined here, they're defined in our Terms of Service.

Collect info and how we Use It:

Collect different types of information through the Service, including: information that you provide us directly; information about you that we automatically collect from log data, IP addresses, and aggregated user data.

i. Information:

What is it?

You give us information when you register an account with the Service (this might include your name, phone number, email address Information that you post on your AgniTalk dialer user profile (this might include profile pictures, location, bio, and other information)
All other content that you post/share on any part of the Service (this might include photos, videos, and any other content that you post, or associate with your account) Information you give us during any communications you have with us (this might include information you give us in emails you send us, chats you have with us, anything you send us in the mail, and any other information you might send us) Interactions that you have with other users or content on the Service, and when you give us authorization, contact information of your colleagues from your mobile or tablet devices to connect your contacts and address book information with your AgniTalk dialer account.

How do we use it?

To enable you to access and use the Service. To list your profile in the AgniTalk dialer directory of users so that other AgniTalk dialer users can find you. Please note the information you list about yourself in your profile will be viewable to other AgniTalk dialer users To enforce our Terms of Service To respond to your comments and questions To customize your experience, to test and introduce new features and products, and to improve and monitor the effectiveness of our Service To carry out contests, surveys, evaluations, and other events or activities that you choose to participate in For any other purposes that we specifically communicate to you when we collect that information To communicate with you regarding your use of the Service, and to advise you of changes to the Service To find and connect you with your colleagues and contacts who are AgniTalk dialer users and to find and invite your contacts to connect with you on AgniTalk dialer and To use your email address or other contact information to send you articles, news, updates, newsletters, marketing materials, or any other information related to the Service: Other things you should know: We may remove, at our sole discretion, any information that you provide when you register for or use the Service (such as usernames, profile pictures, names, etc.) if we believe it is inappropriate or violates any of the policies including, but not limited to, our Terms of Service.

ii. Location Information:

What is it?

When you use our Mobile App, we may collect and store information about your location by converting your IP address into a rough geo-location or by accessing your mobile device's GPS coordinates or coarse location if you enable location services on your device.

iii. Phonebook Contacts:

When you use AgniTalk Mobile App, we collect and store information about your contact in Phone book based on your permission. If you provide us the contact access permission, we can show you other users of AgniTalk from your phonebook with whom you can do free calling: In order to identify common app users, we shall upload your contacts to the server.

iv. Your Messages:

In order to provide you AgniTalk services, we do not retain your messages: We do not store your messages on our server for added safety. Your phone messages are saved on your devices.
After your messages are sent, these get deleted from the servers. However, in certain situation, we may store your messages during the delivery process:

  • Undelivered Messages: When a message does not get delivered right away (for instance, if the recipient is offline) we retain the message in encrypted form on our servers for a period of 30 days. If the message remains undelivered after 30 days, we delete it.
  • Media Forwarding: When a user forwards a message that has media within, that media gets temporarily stored on our servers in encrypted form as this helps in more efficient delivery of additional forwards.
Our services are end-to-end encrypted. By this, we mean that your messages are encrypted to protect against us and third parties from reading them.

You’re Connections: Using the Contact Upload feature, you can provide us, if allowable by applicable laws, with the phone numbers in your address book on a regular basis, including those of users of our Services and your other contacts. If any of your contacts aren’t yet using our Services, we’ll manage this information for you in a way that ensures those contacts cannot be identified by us. You can create, join, or get added to groups and broadcast lists, and such groups and lists get associated with your account information. You can name your groups along with profile picture and description.

Status Information: You may share your status with us if you choose to include one on your account. Learn how to use status on Android, iPhone.

Customer Support and Other Communications: For customer support queries and other communication, you may share information related to your usage of our Services, along with copies of your messages, any other information that you consider helpful, and your contact information, such as an email address, with us. For instance, you may send us an email with information relating to app performance or other related issues.

Q: How do I make purchase?

Ans: Please go to “More” options then select recharge and next to online payment from Credit Cards/Mobile Banking (Nagad, Bkash)/Net Banking.

What we do with the collected information?

To allow you to access and search your chat history for your own purposes.If you are a Business User or if you communicate with a Business User, we may, review, scan, or analyze any communications via the Services involving a Business User for fraud prevention, risk assessment, and customer support purposes. We will not review, scan, or analyze your communications for sending third party marketing messages to you. We will also not sell these reviews or analyses of communications to third parties. We will also use automated methods to carry out these reviews or analyses where reasonably possible. However, from time to time we may have to manually review some communications. To collect aggregated data from your chat history. We use the data to build language models which help us improve the Service. We will only collect this data on an aggregated basis, and in a manner which does not reveal any personally identifiable information about any individual user. We will use this data to help us understand our user's interests, analyze trends, and customize the user experience.

Sharing Information:

In addition to using your information for the purposes described above, we may share your information with parties other than AgniTalk dialer or its users (the "Third Parties"). In some cases we may request your permission before we share that information, but we reserve the right to share your information with Third Parties without prior notification or without soliciting additional permission. We discuss below situations where we may share your information without requesting your further permission. We share certain information about you (including information which could be used to personally identify you) with the companies we engage to facilitate our Service, perform Service-related functions, and/or provide the Service on our behalf, such as Internet Service Providers and hosting service providers. We require these companies to maintain your information in confidence, and they are prohibited from using your information in any way other than performing services for or on behalf of AgniTalk dialer.We may disclose your information (including information which could be used to personally identify you) when we have a good faith belief that disclosure is necessary (i) to respond to subpoenas, court orders, or other compulsory legal process (ii) to protect our property rights and investigate and defend against legal claims (iii) to enforce or apply our Privacy Policy, our Terms of Service or our other policies or agreements (iv) when we believe disclosure is necessary to protect others from death or serious bodily injury; and (v) as otherwise required by law. Transfer your information in the event that AgniTalk dialer is involved in a merger, acquisition, divestiture, consolidation, reorganization, asset sale, or bankruptcy.

i. Posting in Chat Groups:

When you post or make content available in Chat Groups, that content will be visible to everyone who is a member of that Chat Group.

ii. Accessing and changing your Account Information; deleting your Account:

You can edit, update, or delete your account at any time. If you delete your account, you won't be able to sign in, use the Service, or access any of your information. If you delete your account, we may retain certain information associated with your account, for analytical purposes and recordkeeping. If you delete your account with us, please be aware that we may retain any content you have previously posted on the Service, including, without limitation, any other data or posted content.

Security:

Your account, registration information, and password are protected so that only you (or any third parties that you allow to access your login credentials) can access your account. All personally identifiable information that we collect about you is stored in limited-access servers. The Service has technical, administrative, and physical security measures in place to protect against the loss, misuse and alteration of the information which is under our control. While we are committed to implementing reasonable and appropriate safeguards to protect your information against foreseeable risks, no computer system or information can ever be fully protected against any possible risk, and we cannot guarantee that unauthorized third parties will not be able to circumvent those safeguards, or access and/or use your personal information for improper purposes.

Privacy:

a: All third parties SDK's like Branch, Firebase, WebRTC etc don't access any personal data and they upload it to any server.
b: For buddy finding AgniTalk app upload contact hash value to find the match from server. No private information are uploaded in the server.

Change to our privacy directory:

We may modify our Privacy Policy from time to time. When we make changes, we will notify you by making the revised version available on this webpage, and will indicate at the top the date of the latest revision. You should check this Privacy Policy on a regular basis, since revised versions will be binding on you: Any such modifications will be effective when we post the updated Privacy Policy. You understand and agree that your continued access to our Service after any posted modification to the Privacy Policy indicates your acceptance of those modifications.

Contact Us:

If you have any questions about this Privacy Policy, please contact us online at Agni customer care (customer.care@agni.com).

Agni Systems Limited

Providing Internet access since 1995, Agni Systems Limited is a publicly listed nationwide Service Provider company. Our services include business grade voice, data and home braodband.

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