Narrowing The Digital Divide
Agni Systems Ltd. is a pioneering Nationwide ISP in Bangladesh. Since our humble beginning as a UUCP dial-up node, we have grown into a large publicly listed Company providing a plethora of communication services to individuals and Enterprises.
Our goal is to be a market leader in providing ICT services with a special focus on creating values for our clients, shareholders, employees, and communities.
To strengthen its continuous business growth and operational efficiency, we are currently looking for a smart and career oriented enthusiastic individual for Asst. Manager Sales in Zonal/Branch Offices.
This position is responsible for sales, marketing, and creating new customers for Internet Access from both Corporate and at Home.

• POSITION NAME : Asst. Manager Sales in Zonal/Branch Offices
• JOB LOCATION : Dhanmondi, Motijheel, Uttara, Savar, Gazipur, Barishal, Kuhstia, Rajshahi, Khulna, Jashore, Sirajganj, Rangpur, Chittagong, Cox’s Bazar, Sylhet
• SALARY : Negotiable

RESPONSIBILITIES :

• Strong leadership quality to manage the branch.
• Must have interest and experience in maintaining a Team.
• Identify new customer groups.
• Conduct campaigns for the company’s products and services.
• Contract signing process with new customers.
• Implement target-based sales plans.
• Achieve monthly sales target.
• Reporting to the team leader on a daily, weekly, and monthly basis.
• Committed to customer-oriented thinking.
• Identify new partner & Business (ISP, Reseller, Corporate Office, Bank, etc.).
• Monitoring of sales and activities of Corporate, Partner/Reseller, and ISP.
• Conceptual selling skills, creativity, innovation, self-motivation, good interpersonal skills, ability to handle pressure, and comfortable working in a team.
• Monitoring market activities as per company requirements and following up on all the sales activities.
• Regular follow-up with existing/potential clients.
• Assist with multiple teams and projects ensuring that project goals are achieved according to
• Any other tasks assigned by the departmental head.
• Understanding the client’s requirement and then customizing the product/services as per their needs.

KEY QUALIFICATIONS:

• Educational Qualification: Minimum Graduation from any public or private university.
• Good communication, presentation skills, and hard work.
•  Minimum 5 – 10 years of working experience in the ISP / IIG Industry is an advantage.
• Experience in operating in the Zone/Branch he/she is applying for.
• Collaborate with the technical and business teams to manage and deliver projects in a timely manner.
• Must have experience on B2B planning and management.

APPLICATION INSTRUCTIONS:

Only shortlisted candidates will be gone through the standard recruitment process. Agni Systems Limited reserves the right to accept or reject any application without assigning any reason whatsoever. All candidates applying to this position must submit their updated cv/resume at:

APPLICATION DEADLINE: September 23, 2022

Narrowing The Digital Divide
Agni Systems Ltd. is a pioneering Nationwide ISP in Bangladesh. Since our humble beginning as a UUCP dial-up node, we have grown into a large publicly listed Company providing a plethora of communication services to individuals and Enterprises.
Our goal is to be a market leader in providing ICT services with a special focus on creating values for our clients, shareholders, employees, and communities.
We have an immediate job opening for Java Programmers who will be able to create and maintain internal software programs for our businesses. The ideal candidates must have a strong background in software development and programming using Java. The candidates have to be hard-working individuals who have a creative but analytical mindset. He or she should be self-motivated and self-supervised, as telecommuting is encouraged for at least part of the work week.

• POSITION NAME : Senior Java Programmer
• JOB LOCATION : Dhaka
• SALARY : Negotiable

RESPONSIBILITIES :

• Design and develop high-volume applications that deliver a high level of performance.
• Contribute to all phases of the development lifecycle.
• Write well-designed, testable, efficient code.
• Ensure designs are in compliance with specifications.
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.
• Debug code for existing programs based on immediate need.
• Conduct end-user training upon completion of software.
• Troubleshoot system bugs and issues.

KEY QUALIFICATIONS:

• Educational Qualification: B.Sc / M.Sc in Computer Science, Engineering or a related from any public or private university.
• Three years plus working experience in software development.
• Proven hands-on Software Development experience.
• Proven working experience in designing and developing applications using Java EE platforms.
• Excellent knowledge of Relational Databases, SQL, and ORM technologies (JPA2, Hibernate).
• Experience with test-driven development.
• Advanced knowledge of Windows, iOS, and Android operating systems.
• Ability to focus on multiple projects at once and troubleshoot problems quickly.

APPLICATION INSTRUCTIONS:

Only shortlisted candidates will be gone through the standard recruitment process. Agni Systems Limited reserves the right to accept or reject any application without assigning any reason whatsoever. All candidates applying to this position must submit Online

Vacancy
05

Job Description / Responsibility

• General Purpose
• Answer incoming calls from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
• answer calls and respond to emails
• handle customer inquiries both telephonically and by email
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• complete call logs
• produce call reports

Job Nature
Full-time

Educational Requirements
Must B.S.C. in Computer Science & Engineering or Equivalent

Experience Requirements
1 year(s)

Job Requirements

• Age at most 30 year(s)
• proficient in relevant computer applications
• language proficiency in Bangla and English
• knowledge of customer service principles and practices
• knowledge of call center telephony and technology
• some experience in a call center or customer service environment
• good data entry and typing skills both in Bangla and English
• knowledge of administration and clerical processes
• verbal and written communication skills
• listening skills
• problem analysis and problem solving
• customer service orientation
• organizational skills
• attention to detail
• judgment
• adaptability
• team work
• stress tolerance
• resilience
• willing to work in shifts
• willing to work on holidays

Job Location
Sheikh Hasina Software & Technology Park, Jessore

Salary Range
Negotiable

Other Benefits
As per company policy.

Vacancy
06

Job Description / Responsibility

• Fiber optics Network Installation, Troubleshooting and Maintenance.
• Network up gradation and installation planning, designing, monitoring and reporting.
• UTP cabling and connector punching.
• Knowledge about Gigabit Passive optical network (GPON)
• Knowledge about Splicing, OTDR and Power meter.

Job Nature
Full-time

Educational Requirements
B.Sc in computer Science & Engineering.

Experience Requirements
at least 1 year(s)
The applicants should have experience in the following area(s):
knowledge about Fiber optics transmission
knowledge about FTTX Network / GPON
Team supervision and co-ordination
Outdoor support for physical and logical problem.

The applicants should have experience in the following business area(s):
ISP

Job Requirements

• Age 25 to 35 year(s)
• The applicants should have 1 year experience in Marketing & Sales of reputed ISP Company
• Strong communication skills (verbal and written) and computer knowledge.

Job Location
Anywhere in Bangladesh

Salary Range
Negotiable

Other Benefits
As per company policy.

Vacancy
02

Job Description / Responsibility

• Generate Sales & help the team/organization meet quarterly/annual sales target
• Communicate with clients for retrieving necessary information
• Provide consultation to Head of sales, sales teams and clients
• Work collaboratively with internal partners to implement work orders
• Staying in touch with emerging business
• Maintaining & building relationship with existing customers
• Maximizing business opportunities with each customer

Job Nature
Full-time

Educational Requirements
Masters or MBA from any reputed university.

Experience Requirements
3 to 5 year(s)
The applicants should have experience in the following area(s):
Sales/Marketing

The applicants should have experience in the following business area(s):
ISP

Job Requirements

• Age 30 to 35 year(s)
• The applicants should have 3 to 5 year (s) experience in Marketing & Sales of reputed ISP Company
• Strong communication skills (verbal and written) and computer knowledge.

Job Location
Dhaka Division

Salary Range
Negotiable

Other Benefits
As per company policy.

Vacancy
04

Job Description / Responsibility

• Offer expert advice to the organization on issues related to network engineering and administration.
• Responsible for analyzing, designing, installing, configuring of network infrastructure and application components.
• Integrate new services and infrastructure to support the evolution and expansion of the network.
• Conducts risk assessment and provide recommendations for enhanced security architecture and infrastructure for a large IP network.
• Work with other staff in resolving customer issues and report accordingly.
• Document procedures and analysis findings.

Job Nature
Full-time

Educational Requirements
Graduate in CSE/ EEE/ ETE or any Equivalent Degrees

Experience Requirements
4 to 8 year(s)
The applicants should have experience in the following area(s):
Network Engineer/Network Administrator, System Engineer (Computer Network & System), System Engineer (Telecommunication Network), Telecommunication Engineer, IT System Management

The applicants should have experience in the following business area(s):
ISP, IT Enabled Service, Telecommunication

Job Requirements

• Age 27 to 35 year(s)
• Only males are allowed to apply.
• Strong knowledge of Internet protocols (e.g., TCP/IP, HTTP, etc.)
• Strong knowledge of physical layer (e.g., Optical, SDH, PDH, DWDM and Radio Link)
• Strong knowledge of layer-2 network and Layer-3 network.
• In depth knowledge of MPLS, OSPF, BGP, ISIS, VTP, Spanning tree is Essential.
• Knowledge on DNS, Proxy, DHCP, Web Servers, Data base Server (MySql), FTP Server, MRTG and Mail Servers in Linux/Windows.
• Knowledge of SNMP, Netflow, etc protocols.
• Experience in configuring SSL/IPSec VPN .
• Self-motivated self-starter, who works well with minimal supervision.
• Strong communication skills (verbal and written) and teamwork skills
• Must have experience in Networking Organizations (ISP/IIG/Telco)
• Microsoft, Cisco and Juniper certifications (MCSE/ JNCIA/ JNCIS-SEC/ CCNA/ CCNP/ CCIP/ CCSP) will added advance.

Job Location
Anywhere in Bangladesh

Salary Range
Negotiable

Other Benefits
As per company policy.

Vacancy
04

Job Description / Responsibility

• Offer expert advice to the organization on issues related to network engineering and administration.
• Responsible for analyzing, designing, installing, configuring of network infrastructure and application components.
• Integrate new services and infrastructure to support the evolution and expansion of the network.
• Conducts risk assessment and provide recommendations for enhanced security architecture and infrastructure for a large IP network.
• Work with other staff in resolving customer issues and report accordingly.
• Document procedures and analysis findings.

Job Nature
Full-time

Educational Requirements
Graduate in CSE/ EEE/ ETE or any Equivalent Degrees

Experience Requirements
4 to 8 year(s)
The applicants should have experience in the following area(s):
Network Engineer/Network Administrator, System Engineer (Computer Network & System), System Engineer (Telecommunication Network), Telecommunication Engineer, IT System Management

The applicants should have experience in the following business area(s):
ISP, IT Enabled Service, Telecommunication

Job Requirements

• Age 27 to 35 year(s)
• Only males are allowed to apply.
• Strong knowledge of Internet protocols (e.g., TCP/IP, HTTP, etc.)
• Strong knowledge of physical layer (e.g., Optical, SDH, PDH, DWDM and Radio Link)
• Strong knowledge of layer-2 network and Layer-3 network.
• In depth knowledge of MPLS, OSPF, BGP, ISIS, VTP, Spanning tree is Essential.
• Knowledge on DNS, Proxy, DHCP, Web Servers, Data base Server (MySql), FTP Server, MRTG and Mail Servers in Linux/Windows.
• Knowledge of SNMP, Netflow, etc protocols.
• Experience in configuring SSL/IPSec VPN .
• Self-motivated self-starter, who works well with minimal supervision.
• Strong communication skills (verbal and written) and teamwork skills
• Must have experience in Networking Organizations (ISP/IIG/Telco)
• Microsoft, Cisco and Juniper certifications (MCSE/ JNCIA/ JNCIS-SEC/ CCNA/ CCNP/ CCIP/ CCSP) will added advance.

Job Location
Anywhere in Bangladesh

Salary Range
Negotiable

Other Benefits
As per company policy.

Vacancy
01

Job Description / Responsibility

• Installation and support of our clients’ Asterisk PABX installations, core Softswitches and Media Gateways.
• Manage Mail server administration with Exim, Cpanel.
• Writing custom ACLs.
• Manage DNS caching and primary name servers.
• Managing SpamAssassin and ClamAV.
• Mail log analysis.
• Configure and administration of Gateway and interconnection over SS7 & ISDN
• Operation and maintenance of customers IP-PBX system (Asterisk, Elastix, Vicidial etc.) and provide support to customers.
• Day-to-day administration of billing server, prepaid and postpaid client provisioning, tariff or rate plan adding, call routing.
• Commission Voice Getaway and testing, IP Telephony equipment installation.
• Monitor Inbound and Outbound traffic to ICX, ANS and IGW.

Job Nature
Full-time

Educational Requirements
Graduate in CSE/ EEE/ ETE or any Equivalent Degrees

Experience Requirements
4 to 8 year(s)
The applicants should have experience in the following area(s):
System Engineer (Computer Network & System), System Engineer (Telecommunication Network), Telecommunication Engineer, IT System Management Job Requirements:

The applicants should have experience in the following business area(s):
ISP, IT Enabled Service, Telecommunication

Job Requirements

• Candidates with previous experience on Softswitches such as ITel Billing, VSR and various Softphones, Dialers are requested to apply.
• Knowledge of Soft switch configuration, Call routing with Asterisk etc.
• Knowledge of media-gateway and interconnection over SS7 & ISDN
• Deep knowledge of LINUX and System Administration
• Knowledge of Voice billing, Database query and reporting
• Knowledge on Network technologies, Routing Protocols, MPLS, VLAN etc

Job Location
Anywhere in Bangladesh

Salary Range
Negotiable

Other Benefits
As per company policy.

Vacancy
05

Job Description / Responsibility

• The main responsibility as Radio Network Specialist is to complete services solution to meet customers’ business needs. It includes all Radio Network aspects from beginning to end, Radio Network Planning and Radio Network Optimization.
• Responsible for providing Business development and Sales Support within area of expertise.
• Responsible for designing radio network for Nano Station, Bullet M5, Air Fiber, Cambium and providing the solution of radio network optimization and performance improvement, and guiding the implementation.

Job Nature
Full-time

Educational Requirements
Graduate in CSE/ EEE/ ETE or any Equivalent Degrees

Experience Requirements
4 to 8 year(s)
The applicants should have experience in the following area(s):
Used to work with Nano Station, Bullet M5, Air Fiber, Cambium etc devices. ability to use tools such as signal generators, Frequency scanner,& survey tools. Good knowledge in RF Planning, Optimization and RF network maintenance.

The applicants should have experience in the following business area(s):
ISP, IT Enabled Service, Telecommunication

Job Requirements

• Age 27 to 35 year(s)
• Only males are allowed to apply.
• Strong knowledge of Internet protocols (e.g., TCP/IP, HTTP, etc.)
• Strong knowledge of physical layer (e.g., Optical, SDH, PDH, DWDM and Radio Link)
• Strong knowledge of layer-2 network and Layer-3 network.
• In depth knowledge of MPLS, OSPF, BGP, ISIS, VTP, Spanning tree is Essential.
• Knowledge on DNS, Proxy, DHCP, Web Servers, Data base Server (MySql), FTP Server, MRTG and Mail Servers in Linux/Windows.
• Knowledge of SNMP, Netflow, etc protocols.
• Experience in configuring SSL/IPSec VPN .
• Self-motivated self-starter, who works well with minimal supervision.
• Strong communication skills (verbal and written) and teamwork skills
• Must have experience in Networking Organizations (ISP/IIG/Telco)
• Microsoft, Cisco and Juniper certifications (MCSE/ JNCIA/ JNCIS-SEC/ CCNA/ CCNP/ CCIP/ CCSP) will added advance.

Job Location
Anywhere in Bangladesh

Salary Range
Negotiable

Other Benefits
As per company policy.

Narrowing The Digital Divide
Agni Systems Ltd. is a pioneering Nationwide ISP in Bangladesh. Since our humble beginning as a UUCP dial-up node, we have grown into a large publicly listed Company providing a plethora of communication services to individuals and Enterprises.
Our goal is to be a market leader in providing ICT services with a special focus on creating values for our clients, shareholders, employees, and communities.
To strengthen its continuous business growth and operational efficiency, we are currently looking for a smart and career-oriented enthusiastic individual as Asst. Manager – Manager for Core Network Department.

• POSITION NAME : Asst. Manager – Manager (Core Network)
• JOB LOCATION : Dhaka
• SALARY : Negotiable

RESPONSIBILITIES :

• Work with different ISP customers in resolving customer issues.
• Co-ordinate with other departments to follow up the customer and network issues.
• Work and Assist in the physical deployment of network devices.
• Work with clients, vendors, and co-location site staff in performing site improvements and maintenance.
• Network performance monitoring, tuning and reporting.
• Offer expert advice to the organization on issues related to network and technology.
• Engineering and administration.
• Document procedures and analysis findings.

KEY QUALIFICATIONS:

• At least 6 year(s)
• The applicants should have experience in the following area(s):
• Work as Network Senior Engineer/Network Administrator/ Core network Asst. Manager/ Manager.
• The applicants should have experience in the IIG/ISP/Telco
• Strong communication skills (verbal and written) and teamwork skills.
• Strong knowledge of Internet protocols.
• Strong knowledge of physical layer (e.g., Optical fiber and Radio Link)
• Strong knowledge of layer 2 network.
• Experience with all layer 3 routing protocols (e.g., BGP, OSPF, IS-IS, etc.)
• Experience in MPLS Traffic engineering.
• Knowledge of clustering and virtualized environment.
• Knowledge of DNS, Proxy, DHCP, Web Servers, Database Server (MySql), FTP Server, MRTG and Mail Servers in Linux/Unix.
• Working knowledge of SNMP, Netflow, and protocols.
• Experience in configuring SSL/IPSec VPN.
• Possess vendor certification from Cisco, Juniper, Redhat, etc.

APPLICATION INSTRUCTIONS:

Only short-listed candidates will be gone through standard recruitment process. Agni Systems Limited reserves the right to accept or reject any application without assigning any reason whatsoever. All candidates applying to this position must submit their updated cv/resume at:

APPLICATION DEADLINE: 16 Dec, 2022

Narrowing The Digital Divide
Agni Systems Ltd. is a pioneering Nationwide ISP in Bangladesh. Since our humble beginning as a UUCP dial-up node, we have grown into a large publicly listed Company providing a plethora of communication services to individuals and Enterprises.
Our goal is to be a market leader in providing ICT services with a special focus on creating values for our clients, shareholders, employees, and communities.
To strengthen its continuous business growth and operational efficiency, we are currently looking for a smart and career-oriented enthusiastic individual as Asst. Manager – Manager for Fiber Optic Transmission Department.

• POSITION NAME : Asst. Manager – Manager
• JOB LOCATION : Anywhere in Bangladesh
• SALARY : Negotiable

RESPONSIBILITIES :

• Manage and monitor field team, guide best fiber path selection and ensure smooth operation
• Make strategies to ensure seamless services for clients. Should be target & result oriented & meet up the sales target on monthly basis.
• Directly involved in all kinds of fiber, related transmission installation, configuration & commissioning to ensure last-mile connectivity establishment.
• Periodic inspection of fiber routes and work sites.
• Contract signing process with new customers.
• Monitor the progress of the fiber projects on a regular basis and report regular status updates.
• Put extended attention to work in the field team and their work.
• Work for estimating, work/project scheduling, and staff scheduling.
• Ensure project documents are complete.
• Review and maintain splice plans, test results, and as-builds for fiber optic transmission.
• Offer expert advice to the organization on issues related to transmission networks.

KEY QUALIFICATIONS:

• Minimum 06 years of working experience in ISP, IIG, NTTN & Telecommunication.
• Must have extensive knowledge of fiber splicing, OTD functions and other network testing.
• Applied knowledge of FTTX configuration and troubleshooting.
• Strong knowledge of physical layer (e.g., Optical fiber and Radio Link)
• Should know how to perform pop maintenance
• Should know how to develop inter-department relationships
• Should know how to maintain healthy relationships with customers.
• Effective time management and logical decision-making ability.
• Ability to work in a 365/24/7 environment.

APPLICATION INSTRUCTIONS:

Only short-listed candidates will be gone through standard recruitment process. Agni Systems Limited reserves the right to accept or reject any application without assigning any reason whatsoever. All candidates applying to this position must submit their updated cv/resume at:

APPLICATION DEADLINE: 16 Dec, 2022

Narrowing The Digital Divide
Agni Systems Ltd. is a pioneering Nationwide ISP in Bangladesh. Since our humble beginning as a UUCP dial-up node, we have grown into a large publicly listed Company providing a plethora of communication services to individuals and Enterprises.
Our goal is to be a market leader in providing ICT services with a special focus on creating values for our clients, shareholders, employees, and communities.
To strengthen its continuous business growth and operational efficiency, we are currently looking for a smart and career-oriented enthusiastic individual as Executive – Senior Executive for Zonal Fiber Optic Transmission Department.

• POSITION NAME : Executive – Senior Executive
• JOB LOCATION : Rangpur and Barishal
• SALARY : Negotiable

RESPONSIBILITIES :

• Provide professional support consistently to the customers.
• Respond promptly to customer inquiries.
• Establish physical Connection from POP to the Client via fiber and Radio.
• Physical survey for new clients’ location, finding GPS for remote areas, finding 3rd party for network establishment in different areas.
• Configuring & managing Mikrotik Router, Radio devices (NanoStation M5, Cambium) and various Wi-Fi routers.
• Network troubleshooting including LAN & WAN, TCP/IP as well as different routing protocols.
• Periodic inspection of fiber routes and work sites.
• Provide support in migration/upgrade to the new hardware & tools to keep the standard of IT equipment.
• Support over the phone to resolve clients’ LAN issues and communicate with 3rd party and NTTN to resolve the problems.
• Monitoring tickets, links, and POPs in NMS systems.
• Put extended attention to work in the field team and their work.

KEY QUALIFICATIONS:

• Minimum 05 years of working experience in ISP, IIG, NTTN & Telecommunication.
• Must have extensive knowledge of fiber splicing, OTD functions and other network testing.
• Applied knowledge of FTTX configuration and troubleshooting.
• Strong knowledge of physical layer (e.g., Optical fiber and Radio Link)
• Should know how to perform pop maintenance
• Should know how to develop inter-department relationships
• Should know how to maintain healthy relationships with customers.
• Effective time management and logical decision-making ability.
• Ability to work in a 365/24/7 environment.

APPLICATION INSTRUCTIONS:

Only short-listed candidates will be gone through standard recruitment process. Agni Systems Limited reserves the right to accept or reject any application without assigning any reason whatsoever. All candidates applying to this position must submit their updated cv/resume at:

APPLICATION DEADLINE: 9 Dec, 2022

• POSITION NAME : Executive – Senior Executive
• JOB LOCATION : Dhaka and Suburban Areas
• SALARY : 20,000-30,000

• Maintain regular client visits to bring the new requirements & maintain relationships with existing clients as well.
• Should be target & result oriented & meet up the sales target monthly basis.
• Attend weekly & monthly progress meetings with the sales manager.
• An independent individual with initiative and able to work well under pressure.
• Keep the management update on periodical sales progress.
• Incumbent must be target oriented, self-motivated and able to work under pressure.
• Ability to work independently and will have the ability to lead a team.
• Organizing and attending events such as conferences, seminars, receptions and exhibitions.
• Conducting market research and observe the Competitor strategy to develop own foot-print.
• Incumbents should have excellent communication and presentation skills.

• Minimum 2 – 3 years working experience in ISP, IT Enabled Service, Telecommunication.
• Proficient in MS Office.
• Outstanding communication and interpersonal skills
• Proficient in writing Emails and oral communication skills in English.
• Collaborate with the technical and business teams
• Educational Qualification: Minimum Graduation from any public or private university. Technical Background will get preference.

• Manage and administer IIS 6.0 and IIS 7.0 server clusters and services across multiple sites and domains.
• Utilize a solid working knowledge of TCP/IP, DHCP, HTTP, LDAP, SNMP, SMTP, and other networking protocols.
• Perform multiple batch moves from the on-premise Exchange environment to O365.
• Oversee DNS administration, installation of DHCP, and configuration of DHCP scopes.
• Configure DNS and DHCP servers for name resolution and IP connectivity.
• Support HTTP, POP3, IMAP, LDAP, and SMTP protocols.
• Optimize the existing SCCM environment and maintain SQL databases by updating and compiling reports.
• Implement DAG for high availability and data recovery.
• Assist in configuring Proof Point to mirror EOP configuration.
• Configure DAG in DAC mode to prevent split-brain syndrome.
• Upgrade network architecture to meet O365 requirements.
• Utilize Power Shell for administration tasks and process automation.
• Perform scripting administration tasks and reporting using PowerShell.
• Monitor and troubleshoot message routing configuration.
• Test synchronization with cloud services before moving any databases.
• Engineer a solution using local and domain WSUS GPOs to ensure regulatory compliance for web servers and web-based applications.
• Provide SCCM application administration, including software deployment, desktop/laptop imaging, server patching, and software/hardware inventory.

• Minimum of 5 years of experience as an MS Exchange Server Administrator.
• Proficient in managing IIS 6.0 and IIS 7.0 server clusters and services.
• Strong working knowledge of TCP/IP, DHCP, HTTP, LDAP, SNMP, SMTP, and other networking protocols.
• Proven experience in batch moves to O365 and DNS administration.
• Expertise in configuring DNS and DHCP servers for name resolution and IP connectivity.
• In-depth understanding of HTTP, POP3, IMAP, LDAP, and SMTP protocols.
• Hands-on experience with SCCM, SQL databases, and PowerShell scripting.
• Familiarity with DAG, Proof Point, and WSUS GPOs.
• Ability to optimize SCCM environments and upgrade network architecture.

• Handle inbound and outbound calls from customers regarding internet services, billing inquiries, technical support, and general assistance.
• Provide prompt and efficient resolution to customer issues, escalating complex cases when necessary.
• Educate customers on the company’s various internet plans, packages, and promotions.
• Follow standard operating procedures and guidelines to maintain quality service delivery.
• Configure DNS and DHCP servers for name resolution and IP connectivity.
• Collaborate with team members and departments to ensure seamless customer experience and problem resolution.
• Meet or exceed performance targets, including call handling time, first call resolution, and customer satisfaction metrics.
• Stay updated on company products, services, and policies to address customer inquiries and concerns effectively.
• Adhere to compliance regulations and maintain confidentiality of customer information.
• Continuously seek opportunities for self-improvement and professional development.

• Education
• Bachelor/Honors Masters

• 1 to 2 years
• The applicants should have experience in the following business area(s): Software Company, ISP
• Freshers are also encouraged to apply.

• Customer Support/ Client Service
• Good Communication Skill (Bangla and English)
• Internet browsing & online work ability.
• Multi tasking ability
• Proactive and Positive attitude
• Proficient in MS Office Applications
• Strong inter personal and communication skills
• Strong technical and business communication skills

• Mobile bill, Profit share, Provident fund, Weekly 2 holidays
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2
• Other benefits as per company policy.